Shipping policy

At Dhicam, we take pride in the craftsmanship of our garments. We ensure every piece is carefully inspected and packaged to reach you in perfect condition.

1. Order Processing Time

We aim to dispatch orders as quickly as possible.

  • Standard Orders: Processed within [e.g., 1–2] business days.

  • Personalized/Customized Orders: Please allow [e.g., 5–7] additional business days for production and quality checks before your order is dispatched.

  • Note: Orders placed after [e.g., 2:00 PM IST] or on weekends/public holidays will be processed the next business day.

2. Shipping Rates & Delivery Estimates

We offer transparent shipping options based on your location:

Shipping Method Estimated Delivery Time Cost
Standard Shipping [e.g., 3–7] business days [e.g., ₹X / Free on orders over ₹Y]
Express Shipping [e.g., 1–2] business days [e.g., ₹Z]

  • Free Shipping: Enjoy free standard shipping on all orders over [Amount].

  • Estimates are based on dispatch date and may vary during festive seasons or due to courier delays.

3. Shipping Destinations

We currently ship to:

  • Domestic: All serviceable pincodes across India.

  • International: [List countries or state "We do not currently offer international shipping"].

  • Restrictions: We are unable to ship to P.O. Boxes. Please provide a full residential or business address.

4. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email/SMS containing your tracking number. You can track your package directly through our website via the [Link to "Track Order" page] or the courier’s portal.

5. Packaging & Care

Your garments are our priority. We use [e.g., protective garment bags/tissue wrapping/sturdy boxes] to ensure your Chaniya Cholis and delicate textiles arrive free from creases and transit damage.

6. Missing, Damaged, or Incorrect Items

If your package arrives damaged or you believe an item is missing, please contact us within [e.g., 48 hours] of delivery at [Support Email/Phone Number] with:

  • Your order number.

  • Photographs of the packaging and the damaged item.

    We will review your claim and provide a resolution (replacement or refund) as quickly as possible.

7. Cash on Delivery (COD)

  • COD is available for orders between [Min Amount] and [Max Amount].

  • A processing fee of [Amount] applies to all COD orders.

  • Verification: We may contact you via [Phone/WhatsApp] to confirm your order before dispatch to ensure successful delivery.